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FAQs

Q. Who can use Gas App Uk?

Gas App Uk is designed exclusively for registered gas engineers, apprentices and students learning the trade.

Q. Why should I use the app?

Gas App Uk is a vital resource for the day-to-day work of gas engineering. It gives you access to all the tools necessary to make your work easier, better and more efficient.

Q. What devices can I use Gas App Uk on?

Gas App Uk is available on iOS and Android devices including phones, iPads and tablets. You can also access our Gas App Uk web interface from computers and laptops.

Q. How much does the app cost?

You can enjoy a full FREE 7 day trial, which gives you full access to all features for 7 days. After that, a full membership costs just £25 per year as a one-off fee or you can pay £3 per month.

For more on the features and benefits visit our Pricing page.

Q. What if I have an idea for new feature?

We would love to hear from you! We always welcome improvements from Gas App Uk members, and we take your feedback seriously. Please submit your idea using the contact form below and we will look into how viable it is.

Q. How is my data backed up and looked after?

Our servers back up all data automatically and continuously so you don’t need to worry about your data being lost.

We respect your privacy and take protecting it seriously. Information collected through our service is used only for the purpose of providing our service to our members. For more information, please visit our T&Cs and Privacy Policy.

Q. I have a problem with my subscription and can’t log in?

Most members who can’t log in are trying to do so with the wrong email address. So please double check you’re using the one you signed up with. If your problem persists, drop us an email below and one of our staff will get back to you as soon as possible.

Q. How to reset my password?

For the web portal, visit the member login area where there is a link for forgotten passwords. For the app, visit the initial sign in screen.

Q. I have another problem with the app

We are always here to help. Please fill out the contact form below and we will do our best to get back to you ASAP. We do our best to reply within 24-48 hours.

Q. What if I decide to cancel my membership?

We are sorry to lose you as a valuable member of the community. If you still want to cancel your membership, simply send us an email using the form below and we will cancel your services.

Q. Is there anything on the app for commercial engineers?

Yes, we have Manufacturer’s Instructions for Boilers, Warm Air Units etc. We plan to significantly improve our offering for commercial engineers in the near future so please keep checking back.

Q. Does the app auto renew on the anniversary?

Yes, your subscription will auto renew unless you cancel it by telling us in writing 14 days before the anniversary date. Simply email us using the form below.

Q. Can I share my subscription with other users?

No, sorry. It’s one subscription per person, as per our T&Cs.

Contact Us

Need help or have questions? We always welcome feedback from our members. Please feel free to drop us an email using the contact form below. Our team will do their best to get back to you as quickly as they can.